Find answers to common questions about our gym management software, features, setup, and billing.
Cultwide is an all-in-one gym management SaaS platform designed for gym owners, fitness studios, and personal trainers to streamline their operations, automate billing, track attendance, and drive member retention.
Our native WhatsApp integration lets you automate membership renewal alerts, daily attendance check-ins, payment receipts, personalized workout reminders, and marketing campaigns directly to members' devices without needing manual messaging.
Yes! Cultwide includes a robust multi-branch management tool. As a super admin or manager, you can switch locations instantly to view real-time sales reports, member capacity, trainer commissions, and overall analytics per branch.
Yes, Cultwide integrates seamlessly with major RFID, fingerprint, and facial recognition devices. This automates the check-in logs and restricts access to active members, protecting your gym from unauthorized entries.
Members get access to their personal secure portal where they can view digital wallet balances, check allocated lockers, download billing invoices, view AI-suggested workout schedules, and log daily exercise routines.
Absolutely. We employ enterprise-grade SSL encryption, rigid multi-tenant database isolation, and automated daily backups to ensure your sensitive business analytics, billing details, and personal records remain confidential and secure.
Our system utilizes advanced AI logic to analyze member body measurements, health goals, and medical history. It then automatically generates personalized, day-by-day workout splits and nutrition guides that members can view inside their portal.
Members earn points automatically when they check in, complete daily workouts, purchase supplements, or refer new sign-ups. These points are tracked inside their digital wallet and can be redeemed for membership extensions, supplement store discounts, or locker bookings.
Yes! Cultwide has an integrated Supplement Shop and POS system. You can log inventory levels, track sales, print professional invoices, and let members pay using cash, credit card, or their digital wallet balances.
The platform calculates trainer payouts based on class attendance, booking percentages, or flat commissions per session. Owners can monitor trainer performance logs, booking rates, and auto-calculate payroll splits instantly.
Members can pre-load funds into their digital wallet to purchase drinks, merchandise, or daily sessions. Front desk staff can also allocate lockers, set monthly rental rates, and track keys/returns with automated overdue alerts.
Yes. Cultwide has a comprehensive billing settings engine. You can configure multiple tax rates (such as GST or VAT), apply customized service taxes, automatically generate itemized PDFs, and track sales revenue logs with tax breakups.
Yes! We offer a 14-day free trial with no credit card required. You get full access to all features (including WhatsApp automation, AI advisor, and POS system) so you can test the platform inside your gym before choosing a plan.
Yes, Cultwide comes with multiple premium, responsive website themes. You can easily upload your gym's logo, adjust color schemes, showcase schedules, publish blogs, and display testimonials from your admin panel without writing any code.
Cultwide is designed with a mobile-first approach. Members can add a shortcut icon to their phone screens to access their portal, check in via RFID/QR code, track their daily exercises, and manage their wallets on any Android or iOS device.
Absolutely. We provide a simple Excel/CSV import tool inside the admin panel. If you need help migrating from your old gym software, our technical support team is available to assist you in importing all member details, payments, and histories safely.
No, we believe in transparent pricing. There are no setup fees, contract lock-ins, or hidden charges. You pay a simple monthly or annual subscription fee depending on the SaaS tier you choose, and you can upgrade or downgrade at any time.
We offer 24/7 technical and operations support via WhatsApp, email, and live tickets. High-tier plans also receive a dedicated account manager to assist with biometric gate integrations, staff training, and custom dashboard setups.
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